All about our Shipping and Delivery
We are using DHL GoGreen services for all our deliveries worldwide. Our packaging is recyclable.
In your shipping notification email we’ll provide you with the tracking number for your parcel. You can use this number to track and trace your parcel. Please use this link which takes you to the DHL website where you can enter your tracking number: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
We dispatch orders from Monday to Friday, excluding German bank holidays. Please allow 24 to 48 hours to process and dispatch your order.
Shipping costs for face masks
Shipping costs for orders of face masks only are on a reduced shipping rate of 2.00 € within Germany. For all other countries shippings costs according to the table below apply.
Shipping costs at a glance
Our shipping costs are calculated fairly and include shipping fee, packaging, handling and taxes.
|Destination||Cost||Free Shipping From|
|Germany||3.50 Euro||100 Euro|
|EU||10.00 Euro||200 Euro|
|Switzerland||10.00 Euro||200 Euro|
|Rest of World||19.00 Euro||250 Euro|
Some international orders may be subject to custom tax. Any applicable taxes and duties must be paid by you. Please contact your local mail service for the rates in your country.
How long does it take for your parcel to arrive once it’s dispatched from our warehouse? The table below shows estimated delivery times. Unfortunately we are unable to offer you a more specific delivery time.
|Destination||Courier||Time from Dispatch|
|Germany||DHL||1-2 working days|
|EU||DHL international||Up to 7 working days|
|Switzerland||DHL international||Up to 7 working days|
|Rest of World||DHL international||Up to 15 working days|
A signature may be required on receipt of your parcel. If you are not at home or the delivery address to accept your parcel, the carrier may leave it in a safe place or with a neighbour. A calling card will be posted through your door or letter box to let you know where or with whom the parcel has been left. If this is not possible, the carrier will take the parcel back to the local depot. Again, a card will be left for you with details how you can arrange a re-delivery.
Unforseen circumstances like traffic accidents, extreme weather conditions or postal strikes may affect your delivery time. Please allow additional time and effort to fulfil the delivery.
We do our best to ensure that you receive the products you have purchased as soon as possible.
General Terms of Delivery
Delivery times only apply to products we currently have in stock. In case a product you have ordered is out of stock we contact you per email to discuss an alternative.