Return & Refund Policy

Thank you for shopping at Viva la Mama Berlin.

We  do our best to give your the best possible products and service. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have ​14​ calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all labels and tags attached. Your item needs to have the receipt or proof of purchase.
For returns from outside EU it is essential to write in capital letters RETURN/RETOURE on the outside of the parcel AND to attach the receipt or proof of purchase. Failure to do so will result in deducting our customs costs from the refundable amount.
Please cut off the section attached to the return information card, fill in your name and order number and include it in your parcel.​ This helps us to correctly identifying your order and arrange the refund quicker. To improve our service and products it helps us if you can let us know the reason for your return.

Return Address:

Viva la Mama Berlin
Gunda Streuber & Katja Schaffer GbR
Wilhelmshavener Str. 63
10551 Berlin
Germany

Refunds

Once we receive your item, we will inspect it and notify you in case something is not right. If your return is approved, we will initiate a refund to your  original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You are responsible for paying for your own shipping costs for returning any items to us. We are not responsible for the loss or damage of returned goods. For your peace of mind, please use a service which is trackable.